How to claim Departure Guarantee Insurance (출국만기보험)?

Payout Options

• Local Remittance (Home Country)
• Write your local bank account number, account holder's name, and bank name in English.
• Include the SWIFT/BIC code (the bank’s international identifier).

• Direct Local Bank Transfer
• If you plan to claim your insurance in your home country, you’ll need:
• A PIN number: Create a 6-digit PIN, followed by four zeros (e.g., 1234560000).
• A 10-digit identification number: Verify affiliated banks.
• Affiliated Banks

Country	Woori Bank	Kookmin Bank
China	1. 중국우리은행법인 (China Woori Bank Subsidiary)	ㅤ
Vietnam	2. 우리은행 하노이지점 (Woori Bank Hanoi Branch)	13. Vietnam Joint Stock Commercial Bank for Industry and Trade
ㅤ	3. 우리은행 호치민지점 (Woori Bank Ho Chi Minh Branch)	14. Vietnam Bank for Agricultural and Rural Development
ㅤ	ㅤ	25. Mekong Housing Bank (MHB)
Indonesia	4. 인도네시아우리은행법인 (Indonesia Woori Bank Subsidiary)	15. Bank Negara Indonesia (BNI)
Sri Lanka	5. Hatton National Bank	16. Bank of Ceylon (BOC)
ㅤ	ㅤ	17. Commercial Bank of Ceylon PLC
ㅤ	ㅤ	18. National Development Bank PLC
Nepal	6. Himalayan Bank	19. Global IME Bank Ltd
ㅤ	7. Everest Bank	20. NMB Bank LTD
ㅤ	ㅤ	21. Nabil Bank Limited
Thailand	8. Bangkok Bank	ㅤ
Bangladesh	ㅤ	22. United Commercial Bank Ltd
Philippines	9. BPI Philippine	23. China Banking Corporation
ㅤ	10. Land Bank	24. Bank of the Philippine Islands
ㅤ	ㅤ	26. BDO Unibank Inc (BDO)
Mongolia	11. Khan Bank	ㅤ
Myanmar	12. United Amara Bank	ㅤ

• Note: Some countries, like Uzbekistan, Cambodia, Pakistan, Kyrgyzstan, and East Timor, do not have affiliated banks.

• Private Remittances Account
• Insurance claims can be remitted through KEB Hana Bank, Woori Bank, or Kookmin Bank.
• If you choose a foreign exchange bank for your payout, it must be the designated bank for remittances.
• Important: If you use a different bank, your designated foreign exchange bank will change, and payment may not be possible.

• Claiming Insurance at the Airport
• If you select the airport payout option when applying for your insurance, the insurance company will issue you a Payment Instruction Form.
• Provide the following details on your application:
• Departure location, departure date, departure time, and the bank where you wish to receive the payment.
• Available banks:

Airport	Bank Name
Incheon Airport	Shinhan, Kookmin Bank, KEB Hana Bank
Gimpo Airport	Woori Bank
Gimhae Airport	KEB Hana Bank

• Important: If your departure date changes, notify Samsung Fire Insurance to update your flight information.
• Samsung Fire Insurance - Foreigners Insurance Call Center: 02-2261-8400
• On the day of your departure, bring the following to the designated bank at the airport:
• Passport
• Flight ticket
• Payment Instruction Form
• Submit the form to the bank. The bank will verify your documents and give you a Currency Exchange Receipt.
• After completing immigration, present this receipt at the Duty-Free Shop's currency exchange counter to receive your insurance payout in the currency of your choice.

Required Documents

• Confirmation of Scheduled Departure

• Insurance Application Form

• Agreement Form

• Alien Registration Card

• Copy of Overseas Bank Account details

• Copy of Domestic Bank Account details (for Departure Guarantee Insurance Currency Exchange Receipt Account)

• Confirmation of Scheduled Departure

• Insurance Application Form

• Agreement Form

• Alien Registration Card

• Copy of Overseas Bank Account details

• Copy of Domestic Bank Account details (for Departure Guarantee Insurance Currency Exchange Receipt Account)

• Confirmation of Designated Foreign Exchange Bank